CPGRAMS: Where Complaints Transform into Solutions

What is CPGRAMS?

CPGRAMS”, is an online platform available 24/7 for citizens to submit complaints to authorities regarding issues related to the provision of services. The full form of CPGRAMS Centralised Public Grievance Redress and Monitoring System. It is a single portal connecting India’s ministries/government departments and states. Each department and state have role-based access to this system. CPGRAMS will also be accessible to the public through a standalone mobile application that can be downloaded from the Google Play store or integrated with UMANG.

Here’s a step-by-step guide on how to use CPGRAMS:

1. Visit the official CPGRAMS website (https://pgportal.gov.in) to access the platform.
2. If you don’t have an account, click the “Create Account” or “Register” option on the website. You will need to provide your basic details such as name, email address, mobile number, and address to register.
3. Once you have created an account, use your login credentials (username and password) to sign in to your CPGRAMS account.
4. After logging in you will find the option to “Lodge Grievance” or “File Complaint” on the portal. Click on this option to proceed.
5. Provide the necessary information related to your grievances such as the name of the department/organization, subject of the complaint, description of the issue, and any supporting documents if required. Ensure that, you provide accurate and clear information to enable the authorities to understand your concern properly.
6. After filling in all the required details, review the information entered and then click on the “Submit” or “Register Grievance” button to submit your complaint.
7. After successfully submitting your grievance you will receive a unique grievance registration number. Note down this number for future reference and tracking.
8. You can track the status of your complaint using the grievance registration number. The CPGRAMS portal allows you to monitor the progress of your complaint and view the response or action taken by the concerned authorities.
9. If required the concerned department may seek additional information or clarification from you regarding your complaint. Make sure to respond promptly as it can help expedite the resolution process.
10. Once the complaint is resolved you will receive a response from the authorities through the CPGRAMS portal or via email. You may also have the option to provide feedback on the resolution process.

It’s important to note that CPGRAMS is specific to grievance redressal within the framework of the Indian government. The system empowers citizens enhances service delivery and contributes to more informed and efficient governance. Its successful implementation underscores the commitment of the Indian government to foster a participatory democracy where citizens’ voices are valued and addressed promptly. Make sure to follow the guidelines and terms of use mentioned on the portal for a smoother experience.

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