Cost concerns: Patients worry about the high expense of tests, especially if they lack insurance coverage.
Accessibility issues: Limited access to labs, particularly in rural areas, poses a challenge for patients seeking testing.
Waiting times: Long wait for appointment and test results at reputed centers can be frustrating for patients.
Communicationbarriers: Language barriers and ineffective communication channels hinder patient understanding.
Privacy worries: Patients are concerned about the security and confidentiality of their medical data.
Result comprehension: Patients struggle to interpret complex test results without adequate support.
Awareness of new Reputable centres: Patients, especially in Tier II and beyond, are unaware of new health diagnostic centres which can provide quality and more affordable services.
Service quality expectations: Patients expect accurate results, courteous staff, and efficient processes.
Follow-up challenges: Coordinating referrals and additional care post-testing can be complex for patients.
Emotional support: Some tests cause anxiety or stigma, requiring emotional support services.
Accessibility for disabled people: Labs need to ensure facilities and communication materials are accessible to all.
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