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For Grahak(Customer)

Speak freely on your Customer experience, #NeverStaySilent
Know about your rights as #CustomerRightsMatter
All ages, communities, nations come together, #BuildGlobalTrust
Make Organizations listen and innovate. #CustomersHavePower
Next-Gen AI technology powered. #UltimateCustomerExperience
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Did You Know?

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Grahak Rights

Consumer rights protect consumers/Grahak against unfair practices and enable them to enforce these rights. In India, The Consumer Protection Act was enacted on 24 December, 1986 and was updated on 6 August, 2019. It came into force in July 2020 to make sure that the rights of consumers in this country do not go unheard. This Act guarantees 6 basic rights to consumers.

  • Right to Safety
  • Right to be Heard
  • Right to be Informed
  • Right to Seek redressal
  • Right to Choose
  • Right to Consumer Education

Facts

Increasing customer retention rates by just 5% can increase profits by between 25% and 95%. (Bain and Company)

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Organization Responsibility

Under the Consumer Protection Act 2019 India, an organization has several responsibilities towards consumers. Here are top 9 key points outlining their obligations.

  • Providing accurate information
  • Quality assurance
  • Ensuring product safety
  • Redressal of grievances
  • Non-discriminatory practices
  • Fair and transparent contracts
  • Prohibition of unfair trade practices
  • cooperate with consumer forum
  • Honoring consumer rights

Facts

89% of consumers are more likely to make another purchase after a positive customer service experience. (Salesforce Research)

About Us

Bolo Grahak is a platform for all consumers, citizens, visitors to share their shopping, visit and other experiences and give feedback on all products and services. Our mission is to help businesses, institutes, organizations listen, act and continuously improve their offerings to better meet the needs of their customers.

Our platform provides a fluid and transparent environment with no pre-moderation, so that people can share their opinions and build trust.

Join us now to experience the difference!

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